Terms of Use

These Terms of Use cover the website at setura.tr (the "Site"), the digital products and services purchased from the store on the Site, and the mobile applications we publish on the App Store and Google Play (the "Apps"). The Site and the Apps are operated by SETURA YAZILIM VE TİCARET LİMİTED ŞİRKETİ ("Setura", "we"). By using the Site, purchasing from the store, or downloading and using the Apps, you are deemed to have accepted these terms. If you do not accept them, please do not use the Site or the Apps.

1. Scope and Parties

These terms govern three distinct types of use together:

• Use of the Site — visiting the Site, viewing its content, and using the contact and support forms.
• Purchases from the store — buying digital software products and installation or support packages from the store on the Site. In these sales Setura is the seller and Turkish distance selling legislation applies.
• Mobile apps — downloading and using the Apps we publish on the App Store and Google Play. In this channel the App is supplied to you, and payment is collected, by the relevant store (Apple or Google).

Each of the sections below applies to the type of use it relates to. If you use more than one of them, all the relevant sections apply to you.

2. Acceptance of Terms

Your access to and use of the Site is subject to these Terms of Use and to applicable legislation.

For purchases from the store, the Distance Sales Agreement, the Pre-Contractual Information Form and the Returns & Delivery Terms also apply. For the Apps, the terms of the store you downloaded the App from apply in addition to these terms.

3. Use of the Site and Scope of Services

The Site provides information about our company, services and products, sells digital products and services through its store section, and allows you to submit support requests.

Informational content is provided for guidance and may change without prior notice. Price, scope and specification details on product pages apply as published on the Site at the moment you place your order.

Setura may temporarily suspend access to all or part of the Site for maintenance, updates or security reasons.

4. Accounts and Accuracy of Information

You may create an account on the Site or order without registering. The name, email address, phone number, billing details and, where applicable, tax details you provide when creating an account or placing an order must be accurate, complete and up to date.

Digital products and order notifications are delivered to the email address you provide when ordering. Setura cannot be held responsible for a failed delivery caused by an incorrect, incomplete or unreachable email address.

You are responsible for keeping your password confidential and for all activity carried out through your account. If you notice unauthorized use of your account, please notify us without delay at [email protected]

5. User Obligations and Prohibition of Misuse

• Use the Site and the Apps lawfully, decently and in good faith, without infringing the rights of third parties.
• Avoid any conduct that jeopardizes the security, integrity or operation of the Site or the Apps, including unauthorized access, unauthorized security testing, excessive automated requests (bots, scraping) and uploading malicious software.
• Do not use another person's identity, contact or payment details without authorization, and do not make false statements.
• Do not copy, reproduce, distribute or resell Site content, product files, download links or licence keys without authorization.
• Do not abuse the payment infrastructure or raise refund or chargeback requests on false grounds.

If these obligations are breached, Setura may suspend or close your account, revoke your licence and cancel the order. We reserve the right to claim compensation for any loss suffered and to pursue legal remedies.

6. Intellectual Property Rights

All content on the Site — design, logos, trade marks, text, images, video, source code and software — belongs to Setura or its licensors and is protected under Turkish Law No. 5846 on Intellectual and Artistic Works and other applicable legislation. The same protection applies to the digital products sold in the store and to the Apps and their content.

This content may not be copied, reproduced, modified, distributed, published or used commercially without Setura's prior written consent. Purchasing a product does not transfer any intellectual property rights in it to you; you receive only the right of use defined below.

7. Digital Products Purchased from the Store — Licence Terms

The software and digital products in our store are licensed, not sold. Your purchase grants you a non-transferable, non-exclusive right of use, personal to you or your business and limited to the scope of the package purchased.

• The licence key is issued for the user or business named at purchase; it may not be shared with third parties, reproduced, rented, transferred or resold.
• Download links provided on delivery are time-limited and personal to you; they may not be forwarded to others or published in publicly accessible places.
• Except where expressly permitted by law or by the licences of any open-source components shipped with the product, product files may not be reverse engineered, decompiled or used to create derivative works.
• The licence covers the version purchased. The scope of updates, new versions and support is subject to the conditions stated on the product page.

If a licence key or download link is found to have been misused, Setura reserves the right to revoke the licence and cut off access. No refund is made in that case, and we reserve the right to claim compensation for any loss.

Under applicable legislation there is no right of withdrawal for intangible goods that are supplied electronically and delivered to the consumer instantly. When you confirm your order, we obtain your express consent to delivery starting immediately and to the absence of a right of withdrawal for such products.

For details of ordering, payment, delivery, withdrawal and refunds, see the Distance Sales Agreement and the Returns & Delivery Terms.

8. Mobile Apps — End User Licence Terms (EULA)

8.1. Distribution and platform terms

Our Apps are distributed through the App Store (Apple) and Google Play (Google). Downloading and using an App is subject to the terms of the store you downloaded it from, in addition to these terms. You may install the App only in accordance with that store's rules and only on devices you own or control.

8.2. Scope of the licence and restrictions

You are granted a non-transferable, non-exclusive and revocable licence to use the Apps for personal, non-commercial purposes. Ownership of the App and all intellectual property rights in it remain with Setura. The following are prohibited:

• Copying, reproducing, distributing, renting, selling or sublicensing the App or any part of it.
• Decompiling, reverse engineering, disassembling or modifying the App, or creating derivative works from it (save where expressly permitted by law).
• Disabling or circumventing the App's security, licensing or purchase-verification mechanisms, or using cheat software or automation for that purpose.
• Using the App for unlawful purposes or in a way that infringes the rights of third parties.
• Removing or altering any copyright, trade mark or ownership notices in the App.

Setura may release updates, change features or withdraw an App from publication. Any update released is likewise subject to these terms.

8.3. In-app purchases and subscriptions

Some Apps may include paid features, in-app purchases or subscriptions. For these purchases the payment is collected by Apple or Google through their own payment systems, and billing is subject to the relevant store's terms. Setura does not have access to your payment or card details in these transactions.

Subscriptions are managed from the user's store account. Unless cancelled within the period set by the relevant store, a subscription renews automatically at the end of each term and is charged to the same account. You can view and cancel your subscription on iOS via Settings → your account name → Subscriptions, and on Android via Google Play → profile → Payments and subscriptions.

For in-app purchases and subscriptions, the seller and distributor is the relevant store. Refund requests must therefore be made to Apple or Google, and refund conditions and time limits are governed by that store's own policies. Setura is not able to take payment or issue refunds directly for these sales.

Purchases made from the store on the Site fall outside this section; the Returns & Delivery Terms apply to those.

8.4. Terms specific to the App Store

The following provisions also apply to Apps downloaded from the App Store:

• These licence terms are concluded between you and Setura only; Apple is not a party to them. Setura alone is responsible for the App, its content and its maintenance.
• Apple has no obligation whatsoever to provide any maintenance or support services for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation.
• Any claims raised by you or a third party in relation to the App — including product liability, regulatory compliance, consumer protection and personal data claims — are handled by Setura, not by Apple.
• In the event of a third-party claim that the App infringes intellectual property rights, Setura alone is responsible for the investigation, defence, settlement and discharge of that claim.
• Apple and its subsidiaries are third-party beneficiaries of these licence terms and, upon your acceptance, have the right to enforce them against you.
• You represent that you will comply with applicable export control and sanctions legislation, that you are not located in an embargoed country and that you are not on any prohibited party list.

8.5. Support, account and data deletion

Support for our Apps is provided solely by Setura. For questions, bug reports and support requests: [email protected]

To request deletion of your account or of the data processed in the App, use the Data Deletion Request page.

8.6. Warranty and liability

The Apps are provided "as is"; we do not undertake that they will run uninterrupted or error-free, or that they will be fully compatible with every device and operating system version. Setura's liability is limited to the maximum extent permitted by applicable law. Your statutory rights as a consumer are reserved.

9. Third-Party Links and Services

The Site and the Apps may contain links to third-party websites or rely on third-party services (e.g. payment, analytics, advertising, app stores). Setura is not responsible for the content, privacy practices or terms of those sites and services; the provider's own terms apply.

10. Limitation of Liability

The Site is provided "as is". Setura does not guarantee that the content of the Site will always be uninterrupted, up to date or error-free.

To the maximum extent permitted by applicable law, Setura is not liable for indirect damages, loss of profit or loss of data arising from the use of, or inability to use, the Site or the Apps. This limitation does not cover liability arising from Setura's wilful misconduct or gross negligence, nor your statutory rights under consumer legislation.

You are responsible for backing up the product files you purchase and the data on your device.

11. Changes to These Terms

Setura may update these Terms of Use in line with changes to our services, to legislation or to app store rules. The current version takes effect the moment it is published on this page; you can track the effective date from the last-updated line at the top of the page. Completed orders remain subject to the terms in force at the time the order was placed.

12. Governing Law and Competent Authorities

These Terms of Use are governed by the laws of the Republic of Türkiye.

For disputes arising from consumer transactions, the competent bodies are the Consumer Arbitration Committees and the Consumer Courts at the consumer's place of residence or where the transaction took place, according to the monetary thresholds set each year under the relevant legislation.

For disputes with users who are not consumers, the Istanbul (Anadolu) Courts and Enforcement Offices have jurisdiction.

13. Contact

For questions about these terms, your store orders or our Apps, you can reach us at:

Company: SETURA YAZILIM VE TİCARET LİMİTED ŞİRKETİ
Address: Fenerbahçe Mah. İğrip Sok. No: 13/1, Kadıköy / İstanbul
Email: [email protected]
Website: setura.tr