Account & Data Deletion Request

You can ask us to delete your account and the personal data linked to it at any time. This page explains, step by step, how to send your request, which data is deleted, and which records we have to keep for a while longer because of our legal obligations.

1. Which accounts does this cover?

The steps on this page apply to all of the following accounts:

• setura.tr membership: The store membership account you created on our website.
• Mobile app accounts: Accounts you created in the apps we publish on the App Store and Google Play.

If you used one of our apps without creating an account, no account record linked to you exists on our side; in that case simply removing the app from your device is enough. You are still welcome to write to us if you have a request.

2. How to send a deletion request

• Send an email: Send your request to [email protected]. So that we can verify the request belongs to you, please send it from the same email address that is used on the account you want deleted.
• Subject line: Writing "Account and data deletion request" helps your message reach the right team quickly.
• Tell us which account: If your request concerns one of our mobile apps, write the app's name; if it concerns your website membership, simply state that it is your setura.tr membership.

Our website members can also use the My Account page after signing in and write to us using the contact details shown there.

Once your identity has been verified, your request is completed within the period prescribed by the applicable legislation, and the outcome is confirmed to you by email. If we cannot verify your identity, we may ask for further information in order to protect the account's real owner.

3. Which data is deleted?

Once your request is approved, the following data is permanently deleted or anonymised so that it can no longer be linked to you:

• Your account details: name, username, email address and sign-in credentials.
• Your contact details and the messages you sent us as part of support requests.
• The user content you created inside the app (saved entries, notes, uploaded files and similar content).
• Your app and website preferences (such as language, notification and display settings).

Deletion cannot be undone. After your account is deleted we cannot access the same data or restore your previous content.

4. Which records cannot be deleted, and why?

Some records cannot be deleted straight away, even at your request. They are kept for the periods prescribed by the applicable legislation, due to retention obligations under tax and commercial law and in order to provide evidence in any potential dispute:

• Invoice and accounting records.
• Completed order and payment records (order number, order date, amount and payment status).
• The limited information that evidences payment. Your card details are not stored on our site; payment is processed through the infrastructure of the payment institution iyzico, and only the first six and last four digits of the card and the card brand are kept by us as evidence.
• Records evidencing delivery of digital products: email delivery records, download access records and transaction security data (the IP address, browser information and transaction/access logs recorded at the time of the order).

These records are kept solely for the purposes above and are not used for any other purpose, including marketing. When the retention period ends they are deleted or anonymised.

When your account is deleted, the licence keys for the digital products you purchased are cancelled and your download links are invalidated. We therefore recommend completing your downloads and saving your licence details for your own records before submitting a deletion request.

5. In-app purchases and subscriptions

Deleting your account does NOT automatically cancel a subscription purchased through the App Store or Google Play. If you want the subscription to end, you must also cancel it in the subscription settings of the relevant store account; otherwise the store will continue to charge you.

On these channels, the party that sells the app to you and collects the payment is Apple or Google. Subscription management, billing and refund requests are therefore governed by that platform's own terms and must be handled directly through that platform.

For the products and services you purchase directly from us on setura.tr, we are the seller; you can write to us with any request concerning those sales.

6. Related documents and contact

You can find the purposes for which we process your personal data and the rights you have in our Privacy Policy and our Data Protection Notice (KVKK).

For questions about the steps on this page: [email protected]